Shipping policy

Handling Time

Once your order is placed and payment is confirmed, our team gets to work right away preparing it for shipment. Orders are typically processed and handed off to the carrier within 1-2 business days. Please note that handling time is separate from delivery time and does not include weekends or public holidays.

Delivery Time

After your order has shipped, delivery typically takes an additional 3-5 business days to arrive. Taken together with our handling time, most customers can expect to receive their order within approximately 4-7 business days from the moment it is placed, though this estimate may vary depending on your exact location and other factors outside our control, such as carrier delays.

Shipping Regions

We currently ship to customers located in the United States. If you are shopping from outside this region, please note that we are unable to fulfill your order at this time.

Shipping Costs

Shipping costs are calculated based on your order details and delivery address. The exact cost will always be clearly displayed at checkout before you confirm and pay for your order, so you'll know the total cost upfront with no surprises.

Order Tracking

As soon as your order ships, we will automatically send you an email containing a tracking link. You can use this link at any time to check the current status and location of your parcel as it makes its way to you.

What to do if you haven't received tracking information

If you haven't received a shipping confirmation email within our stated handling time, please check your spam or promotions folder first. If you still can't find it, feel free to reach out to us and we'll be happy to look into it for you.

Delays, Damage, or Missing Parcels

While we do everything we can to ensure your order arrives safely and on time, we understand that issues can occasionally occur during shipping. If your parcel arrives damaged, or if it does not reach you within the timeframe stated above, please contact us as soon as possible at contact@lovicklivivng.shop. Let us know your order number and a description of the issue, and we will work with you to resolve it right away.