Accessibility Statement

Our Commitment to Accessibility

We believe that everyone should be able to shop with ease, dignity, and independence, regardless of ability or the technology they use to browse the web. We are committed to providing a website that is accessible to the widest possible audience, including customers who use screen readers, voice recognition software, screen magnification tools, or keyboard-only navigation. Accessibility is an ongoing effort, and we continually review our store to identify and address barriers that may affect your shopping experience.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are published by the World Wide Web Consortium (W3C) and explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. Conformance with these guidelines helps ensure our content is perceivable, operable, understandable, and robust for all users. We continually work to improve our website and raise its level of accessibility, and we recognize that this is an ongoing process rather than a one-time task.

Measures We Take to Support Accessibility

We take the following steps to support accessibility on our store:

  • Providing meaningful alternative text for images so that screen reader users can understand visual content
  • Maintaining sufficient colour contrast between text and background, and ensuring text can be scaled or resized without loss of content or functionality
  • Designing our site so that all interactive elements, such as menus, buttons, and forms, can be operated using a keyboard alone
  • Structuring our pages with clear headings and organized content, and writing in plain, easy-to-understand language

These measures reflect our current efforts, and we continue to look for ways to make further improvements as we review and update our website.

Known Limitations

Despite our best efforts to ensure accessibility across our store, there may be some limitations. We are actively working to identify and correct any issues as they are found. If you experience any difficulty accessing any part of our website, please let us know using the contact information below so that we can address it.

Reporting Accessibility Issues

We welcome your feedback on the accessibility of our store. If you encounter any barriers while browsing or shopping with us, or if you need any content provided in an alternative accessible format, please get in touch using either of the following methods:

We take all accessibility feedback seriously and will work to resolve reported issues promptly. Please include a description of the problem you encountered, the page or feature involved, and, if possible, the browser and assistive technology you were using, so that we can better understand and address the issue.